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✉ INFO@IZILOVA.COM

🚨 24H/24 support

    Delivery and Returns Policy

    Returns & Exchanges:

    At IZILOVA™, we do our best to make our product descriptions as detailed as possible so that you will not encounter any surprises when you receive our products. We want our customers to know exactly what they are ordering.

    Our returns policy is 14 days from the date we receive your order.

    Exchanges / Refunds / Replacements

    If you are within the 14 day return period we offer you 3 options:

    Exchange your item for a different size / colour.


    Exchanges are only available for the same style size and/or colour. Exchanging for a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you want.

    Refund details and vouchers


    By default, the refund method is credit notes.


    If you wish to receive a refund on the payment method used for your purchase, you must notify us on the returns form and a 15% inspection, storage and processing fee will apply. Orders that are exchanged or items returned/exchanged due to manufacturer defect do not incur this restocking fee. The fee will be applied to the original order and the balance will be refunded.


    Only the final price paid (after any discount) will be refunded.


    Discount codes or vouchers cannot be reissued and are not refundable.


    Replacement of a faulty or defective item

    We are very sorry! Please send us an email to sales@izilova.com

    with the following details:



    Your order number
    Description of the problem (e.g. wrong / defective item)
    A photo or video


    How long does it take to get a refund?

    Generally, refunds can take up to two weeks to process. All refunds must be checked for authenticity and submitted to our accounting department for processing.




    How do I return an item?


    Each return request must be accompanied by a returns form.
    Please complete this form as accurately as possible and send your item with the form to the returns address we will email you.
    If you have any questions or concerns, please email us at sales@izilova.com




    Late or missing refunds:



    Check your bank account
    Contact your bank
    Processing time usually takes 3-5 business days
    If you have done all this and still have not received your refund, please contact us at sales@izilova.com





    Delivery:



    The customer is responsible for paying their own shipping costs for returning an item. If you receive a credit note, it will be for the amount you paid. If you have notified us that you want a refund, you will receive exactly what you paid for the product minus the restocking fee.



    If you want an exchange depending on your country of origin, your exchanged item may take 2-7 weeks to reach you.


    Warning:

    If you are shipping items worth more than £50, we strongly suggest that you send the product back to us with a tracking number.


    Order cancellation policy:



    We pride ourselves on our ability to quickly process all orders that are placed on our site. Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please email us at sales@izilova.com

    as soon as possible.



    The vast majority of items in stock are processed and/or dispatched within 12 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or dispatched.

    No request to cancel your order can be considered if it has already been processed.



    Address errors:


    It is your responsibility to check the accuracy of this address and to contact us as soon as possible to specify a change. This can only be done if your order has not yet been processed.


    We cannot be held responsible for incorrect shipping information. We are also not responsible for refused or undeliverable orders (inaccessible addresses, incomplete addresses...).

    In the latter case, these packages can be returned to us, but not always.

    If your order is returned to the sender, we will offer you a refund minus the shipping costs or we will offer you a reshipment, depending on your choice.



    You are not eligible for a reshipment or refund of your order until your package has been received by the sender.


    Return Policy:


    We accept returns* for any reason! Whether you are dissatisfied or have simply changed your mind. Our return policy is 14 days from the time you receive your products. If for any reason you are not satisfied, simply fill in this returns form. Sign it and send it with your package to the address we will give you when you write to our support.

    100% SECURE PAYMENT

    We have chosen to entrust the management of our online payments to Stripe and PayPal, for their 100% secure services.

    FREE DELIVERY

    With IZILOVA™, delivery is completely free for our customers internationally.

    SATISFIED OR REFUNDED

    Satisfied or your money back! Don't like our product? Send it back to us and get your money back.

    24H/ 24 ASSISTANCE

    A dedicated support team that answers all your questions and is available to help you with your experience.