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✉ INFO@IZILOVA.COM

🚨 24H/24 support

    FAQS

    BRAND INFORMATION
    WHY CHOOSE IZILOVA™?

    IZILOVA™ is an internationally recognized and trusted brand. Our brand is known for sharing the best wellness information and products that inspire our customers to live a more fun, healthy and happy life.


    WHY TRUST IZILOVA™?

    IZILOVA™ is an innovative company specialising in personal wellness. Our priority is the satisfaction of our customers. The quality and price of our products defy any competition of comparable quality.


    GENERAL INFORMATION
    ARE IZILOVA™ PRODUCTS SAFE AND COMFORTABLE?

    We are proud to be a brand that appeals to our customers, accompanying them in their daily lives by contributing to a healthy and dynamic lifestyle!

    Yes our products are very safe, comfortable and reliable.



    ARE YOUR PRODUCTS UNISEX?

    Yes, absolutely. women and men can use our products and get the same results that IZILOVA™ is known for.


    PAYMENT
    WHAT ARE THE PAYMENT METHODS?

    Secure payments with Visa, Mastercard and American Express.



    ARE PAYMENTS ON THE SITE SECURE?

    IZILOVA™ uses a certified payment gateway provider. All credit card details are encrypted according to the PCI-DSS standard. Our payment gateway provider has been audited by an independent PCI Qualifies Security Assessor (QSA) and is certified as a PCI Level 1 service provider. This is the strictest level of certification available in the payments industry. IZILOVA™ therefore does not see or store your credit card information.



    DELIVERY
    WHERE DO YOU DELIVER?

    We deliver all over the world!


    HOW MUCH DOES DELIVERY COST?

    We provide totally free delivery for our customers.



    HOW DO I TRACK MY ORDER?

    Once you have paid, you will receive an order confirmation by email.
    As soon as your order is shipped, we will send you a second email with a link and tracking number to follow your package in real time.



    WHAT ARE THE DELIVERY TIMES?

    Delivery time varies between 5 and 9 working days depending on your location. Please remember that the delivery of your order is the responsibility of the carrier (4PX, UPS, LaPOSTE, FedEx, DHL, YunExpress).

     

    WHAT HAPPENS IF I DON'T RECEIVE MY PARCEL?
    After 7 weeks, if you still have not received your parcel, we will give you a 100% refund on request.


    WHERE ARE YOUR PRODUCTS MADE AND SHIPPED?

    Our products are mainly manufactured in China, USA, Denmark, Japan and United Kingdom. Depending on your location and time of year, we ship from three international warehouses; we have warehouses in the USA, China, Australia, Japan and United Kingdom.


    DO YOU OFFER RETURNS AND REFUNDS?

    Yes, we do offer returns and refunds, but only for unopened packages or products that are defective upon arrival. Due to health and safety concerns, if the product has been used, we cannot accept it. We cannot accept a return or refund. You will be responsible for the cost of the return. Email our team for more information at info@izilova.com or write to us directly here.

    100% SECURE PAYMENT

    We have chosen to entrust the management of our online payments to Stripe and PayPal, for their 100% secure services.

    FREE DELIVERY

    With IZILOVA™, delivery is completely free for our customers internationally.

    SATISFIED OR REFUNDED

    Satisfied or your money back! Don't like our product? Send it back to us and get your money back.

    24H/ 24 ASSISTANCE

    A dedicated support team that answers all your questions and is available to help you with your experience.