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✉ INFO@IZILOVA.COM

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    Refund Policy

    Exchanges / Refunds / Replacements


    Our refund policy is 14 days

    If you are within the 14 day return period we offer you 3 options:


    Exchange your item for a different size / colour.

    Exchanges are only available for the same style size and/or colour. Exchanging for a different product is strictly not allowed. We recommend that you return your original item for a refund and then place a new order for the product you want.



    Refund details and vouchers

    By default, the refund method is credit notes.


    If you wish to receive a refund on the payment method used for your purchase, you must notify us on the returns form and a 15% inspection, storage and processing fee will apply. Orders that are exchanged or items returned/exchanged due to manufacturer defect do not incur this restocking fee. The fee will be applied to the original order and the balance will be refunded.


    Only the final price paid (after any discount) will be refunded.


    Discount codes or vouchers cannot be reissued and are not refundable.



    Replacement of a faulty or defective item


    We are very sorry! Please send us an email to sales@izilova.com

    with the following details:


    Your order number
    Description of the problem (e.g. wrong / defective item)
    A photo or video

    How long does it take to get a refund?


    Generally, refunds can take up to two weeks to process. All refunds must be checked for authenticity and submitted to our accounting department for processing.


    How do I return an item?

    Each return request must be accompanied by a returns form.
    Please complete this form as accurately as possible and send your item with the form to the returns address we will email you.
    If you have any questions or concerns, please email us at sales@izilova.com


    Late or missing refunds:


    Check your bank account
    Contact your bank
    Processing time usually takes 3-5 business days
    If you have done all this and still have not received your refund, please contact us at sales@izilova.com


    Delivery:


    The customer is responsible for paying their own shipping costs for returning an item. If you receive a credit note, it will be for the amount you paid. If you have notified us that you want a refund, you will receive exactly what you paid for the product minus the restocking fee.


    If you want an exchange depending on your country of origin, your exchanged item may take 2-7 weeks to reach you.


    Warning:


    If you are shipping items worth more than £50, we strongly suggest that you send the product back to us with a tracking number.

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